Terms of service

Welcome to SillyFish. By accessing or making a purchase from our website, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.

1. General Information

SillyFish designs and produces considered kidswear for ages 2 to 14, made in India.
Every piece is made to order, in limited quantities. Once a size or colourway sells out, it may not be restocked.
We reserve the right to update or modify these Terms of Service at any time. Any changes take effect immediately upon being posted on the website.

2. Ordering Process

By placing an order, you agree to provide accurate and complete information, including your name, shipping address, and payment details.
Orders cannot be cancelled, edited, or modified once they have been dispatched.
Exchanges and claims are governed by our Refund Policy.
For order-related assistance, please contact us at support@sillyfish.in.

3. Pricing and Payment

All prices are displayed in Indian Rupees (INR) and are inclusive of GST.
Payment is made at the time of purchase through our secure payment gateway. Cash on Delivery is available on eligible orders, subject to the terms shown at checkout.
We reserve the right to change product pricing at any time without prior notice.

4. Making and Delivery

Every piece is made to order. Nothing is cut until you place the order.
Each garment takes 3 to 4 working days to cut and finish.
Delivery takes a further 4 to 5 days after dispatch.
We currently ship only within India.
SillyFish is not responsible for delays caused by courier partners, weather, or other factors beyond our control.
If an order is refused at the door or cannot be delivered, the terms set out in our Refund Policy apply.
For shipping-related queries, contact us at support@sillyfish.in.

5. Exchanges and Claims

All sales are final. We do not accept returns, and we do not issue cash refunds.
We offer a one-time size exchange within 7 days of delivery, subject to stock availability. SillyFish covers the shipping both ways.
Manufacturing faults and incorrect items are covered by the SillyFish Care Promise: we repair first, then replace, and offer store credit where the piece is no longer available.
Claims must be raised within 7 days of delivery, except under the Care Promise, which runs for the usable life of the garment up to 24 months.
Full conditions are set out in our Refund Policy.
To raise a claim, email support@sillyfish.in with your order details and supporting photographs.

6. Intellectual Property

All designs, graphics, logos, images, and content displayed on the SillyFish website are the exclusive intellectual property of SillyFish.
You may not copy, reproduce, distribute, or use any content without prior written permission from SillyFish.

7. Limitation of Liability

SillyFish shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability, if any, shall be limited to the amount paid for the specific product in question.

8. Privacy

By using our website, you consent to the collection and use of your personal information in accordance with our Privacy Policy.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of India, and any disputes shall be subject to the jurisdiction of the courts located in India.