Refund policy

Every SillyFish garment is made in a small, limited run. Because of this, all sales are final. We do not accept returns, and we do not issue cash refunds.

What we offer instead is set out below.

Size exchange

If the size you ordered does not fit, we offer a one-time size exchange within 7 days of delivery, subject to stock availability.

SillyFish covers the shipping both ways. You will not pay to send the garment back, or to receive the new size.

A detailed size guide sits on every product page. Please use it before ordering.
If the size you need is unavailable, we will offer store credit of equal value.
One exchange per order.

If something is wrong with the garment

Manufacturing faults are covered by the SillyFish Care Promise, for the usable life of the garment up to 24 months from purchase.

We repair first, at no cost. If a repair is not feasible, we offer a replacement. If the piece is no longer available, we offer store credit.

The same applies if we send you the wrong item.

Condition of the garment

For any exchange or claim, the garment must be:

Unused and unworn
With all original tags intact and attached
In its original condition

Garments that have been worn, washed, altered or damaged after delivery are not eligible. This condition does not apply to a manufacturing fault raised under the Care Promise.

Refused and undelivered orders

If an order is refused at the door, or cannot be delivered after repeated attempts, the parcel returns to us and we bear the cost of both legs.

On a Cash on Delivery order, the Rs 150 COD charge is not refundable, and we may decline Cash on Delivery on future orders from the same customer or delivery address.
On a prepaid or part-paid order, we issue store credit for the value of the garments, less the shipping actually incurred in both directions.