Refund policy

At SillyFish, every product is made to order specifically for you. This approach ensures exclusivity and helps reduce waste. As a result, all sales are final, and we do not offer returns or refunds as a standard practice.

Exceptions

We only offer a replacement, exchange, or refund in the following situations:

Defective or Damaged Products

If your product arrives with a manufacturing defect, printing error, or is damaged during shipping.

Incorrect Order

If you receive a product that does not match your order, such as an incorrect size, colour, or design.

Size Exchange

If the size you ordered does not fit, we are happy to offer a one-time size exchange, subject to stock availability.

Please note:

  • The customer is responsible for selecting the correct size when placing the order.
  • A detailed Size Guide is available on our website to help you choose the right fit.
  • Refunds will not be issued due to incorrect size selection or because the garment does not fit.
  • Only a size exchange will be provided, provided the item meets the conditions below.

Product Condition Requirement

For any approved replacement, exchange, or refund request, the product must meet the following conditions:

  • The item must be unused and unworn.
  • All original tags must be intact and attached.
  • The product must be returned in its original condition.

If the tags are removed, or the product shows signs of wear, washing, alterations, or damage after delivery, the request will not be eligible for an exchange, replacement, or refund.



How to Request a Replacement or Refund

If your order meets one of the above criteria, please follow these steps:

  1. Contact us at support@sillyfish.in within 7 days of receiving your order.

  2. Share your order number, a clear description of the issue, and supporting photos (where applicable).

  3. Our team will review your request and guide you through the next steps.

Please Note

  • Size exchanges are subject to stock availability.
  • Refunds are not provided for incorrect size selection or personal preference.
  • We strongly recommend reviewing the Size Guide before placing your order.
  • Requests submitted more than 7 days after delivery will not be eligible for review.
  • We reserve the right to deny claims that do not meet the criteria outlined in this policy.


If you have any questions, please contact our Customer Support Team at support@sillyfish.in.

Thank you for supporting SillyFish.